TrixiePixGraphics

Description

Nearly all of our products are permanently personalized for the customer at the time they're ordered. We certainly cannot resell your personalized product. We have occasionally had customers order personalized fake newspapers or fake newspaper posters which they used for a party of some type, then ask for a refund. If your personalized product contains a typo, we will gladly remanufacture it correctly and ship it immediately. But the fact is, we almost never make mistakes. If we do, there's no need to scream and curse and threaten us with lawsuits---simply ask politely for a replacement. But this policy is to be applied within reason. If you're a spoiled-brat CEO and you've simply changed your mind after ordering $300 worth of custom gift-wrap, for instance, we will not replace your product unless you can demonstrate a real and documentable flaw that renders the product unusable. If you try to invent issues that don't exist, we'll simply cut you off. We average less than one mistake per year out of many thousands of orders. We are very good at what we do.

When we develop your product, we need to have everything written down, easily accessible, all in one place, because we never know who will end up processing your order. We've run into problems in the past, trying to keep track of a plethora of spoken promises, unclear answers to questions, phoned-in corrections and updates, hastily-made additions and deletions, etc. etc.

Sorry, no. We communicate only by email. That helps us avoid misunderstandings, mis-quotes, and subsequent, resultant mistakes. When we develop your product, we need to have everything written down, easily accessible, all in one place, because we never know who will end up processing your order---it almost certainly won't be the person you spoke with on the phone. We've run into problems in the past, trying to keep track of a plethora of spoken promises, unclear answers to questions, phoned-in corrections and updates, hastily-made additions and deletions, etc. etc. Please don't email us and ask us to return your call. We do check email often, almost on a 24-7 basis. We like things in writing. Email.

It depends. About three or four times per year we get customers who are obviously "on something"---or perhaps there's a medication they should be on, but aren't. Or maybe they're just lion-fodder. In any case, they have trouble with virtually every step of the process. They can't (or won't) follow the simplest of directions (like "click this link"). Then they email a snide comment trying to make it look as though it's all somehow our fault. If you're one of those, we don't WANT your business. If your business is problematic one time, chances are it will be problematic every other time, and we don't have time for avoidable problems. Problems cost us money---some customers are so problematic that we actually lose money on their order. Since we are in the business of making money, we will not allow you to order in the future if it appears to us that you are a problematic customer. Fortunately, the vast majority of our customers are intelligent, alert, polite, and their order goes through without the slightest hitch.

We guarantee our products to be free from errors and defects. If wee spel yore name incorrectly in a newspaper article, use the wrong location, etc. etc., or if we paste your head onto a donkey instead of a dog on your customized poster, or if there's an obvious flaw in a stock poster or key fob, we'll fix it and replace it immediately if not sooner, after you return the flawed product. And we'll pay the shipping, and apologize profusely to boot. But this policy is to be applied within reason. If you're a spoiled-brat CEO and you've simply changed your mind after ordering $300 worth of custom gift-wrap, for instance, we will not replace your product for free unless you can demonstrate a real and documentable flaw that renders the product unusable. If you try to invent issues that don't exist, we'll simply cut you off.

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