USA Supernet

Description

USA Supernet services are generally available upon receipt of payment. Some services may require setup and/or installation. The estimated time before the service is available to you after purchase can be found in the description of the service which you can view on our website prior to purchase. The USA Supernet hosting service is engineered to deliver the highest level of network uptime and availability. USA Supernet guarantees a network uptime of 100%. Network downtime is defined as 100% packet loss occurring in the transmission of data (packets) from our server to the Internet backbone. In the event network uptime is not 100%, credit will be issued to the customer upon request for the actual downtime. Suspected downtime must be reported via email to support@usasupernet.com and must be verified by at least two (2) trace routes from independent locations. Downtime will be measured from the time the outage is reported to the time the server is able to transmit and receive data again. USA Supernet operates a shared hosting service, which means that multiple subscribers are hosted from the same server and share server resources.

Personal information exchanged between you and our website is encrypted using Secure Socket Layer (SSL) technology, the industry standard for encrypting all personal information including name, address and credit card numbers. Information supplied by you that must be retained to provide service is stored in 128 bit encrypted files in protected areas of our servers.

Except as required by subpoenas, court orders, or other legal processes, USA Supernet will share your information only with trusted business affiliates with whom we have restrictive privacy agreements and who are directly engaged in providing the service to you. For example, domain subscriber information is transferred to WHOIS (domain registration information) and to TrustWave (SSL certificate provider) when you purchase these services.

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