V-Z Marine

Description

In l986, V-Z Marine opened its doors (actually, it was the garage doors at our home) and started a small boat motor repair service. The first employee was hired the next year and is now our Sr. Mechanic. Our "small" boat motor repair service now operates out of a new 7,500 sqaure foot complex on three acres, along with a rental storage facility of over 13,296 square feet, on Hwy. 150 in Coldspring, Texas. We have "service only" franchises with Mercury, MerCruiser, Volvo Penta, OMC Cobra, Johnson and Evinrude. In 2000 we became a Mercury Platinum Service Dealer, and in 2003 we became a Mercury Premier Service Dealer. These awards are only given to the top Service or Sales dealers. Achieving these awards are not easy. The dealer must possess all necessary service tools, test equipment and service manuals to service Mercury products, maintain a minimum of 80% in Dealer Service Development, have current "certified" technicians employed, stock adequate inventory of Mercury Precision Parts and Accessories to service Mercury engines in the area. The dealership must demonstrate a willingness to service "all Mercury" customers regardless of sales origin. Here at V-Z Marine, we are proud that we have met and exceeded this criteria. Our goal is to help our customers maintain a pleasurable boating experience. Achieving this is partially done by "looking through the eyes of our customers" to see what the problem is (or perceived to be) and coming up with a solution in a timely manner. This may be achieved sometimes with just communication, giving tips on how to buy a boat or motor (new or used), repairing the vessel from the water up or helping the do-it-yourselfer with parts & accessories. We try to advise the customer of service that is really needed ... not just something that can turn a buck. SERVICE is what we're all about - and we're working to EXCEED the expectations of our customers!!!

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