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Description
Our goal was to design a comprehensive and flexible customer relations system for a foreign tourism bureau headquartered in the United States. Account managers have access to client and prospect profiles through an extensive query facility. They can email single clients or groups, enter orders for materials, track activty such as on-site visits, and record promotion money. A user can record activity for each client profile including on-site visits, tradeshow or promotional attendance, and cooperative advertising ventures. Activity types are defined by the user. There are reports available to measure the number and effectivness of the customer service representatives managing accounts.