VTO Saddlery

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When I go to check out, why am I charged Virginia sales tax? By law we must collect sales tax from customers located in Virginia unless they qualify as tax-exempt. Our website automatically adds Virginia sales tax to all orders shipped to a Virginia address. If you are a tax-exempt Virginia customer, please call (800) 506-5344 to place your order. Please note that for-profit businesses in Virginia are NOT exempt from paying sales tax on purchases made for their own use. Customers outside Virginia are not charged sales tax, but may be required by laws in their own states to pay a use tax. How quickly will my item arrive? We ship primarily via UPS ground and USPS Priority Mail, which provides delivery to most addresses within 2-3 business days, and sometimes faster. Our default shipping option is for shipping in 1-3 days for $4.99, although in some cases delivery may take longer. We will select the service (UPS or USPS) that is best suited to get the item to you quickly. Orders placed before 3:30 PM weekdays are usually shipped the same day. We do not ship on weekends or postal holidays, unless UPS picks up. Orders shipped to Canada may be shipped via UPS or by U.S. Postal Service, and typically take two weeks, although significantly longer transit times are not uncommon. How much is shipping? If you select the default shipping option, we charge a flat fee of $4.99 per order for any order shipped to a U.S. address, regardless of weight, number of items, value of the order, or distance. This includes Puerto Rico, U.S. Virgin Islands, Guam, American Samoa, and APO addresses. Backorders shipped separately from an initial shipment are not charged shipping. Orders shipped outside the domestic service area of the U.S. Postal Service are charged shipping based on the estimated weight and destination. When you check out, please select the appropriate destination region in the shipping options drop-down list. The shipping charge will be displayed before your order is placed. If you select a shipping option other than the default, you will be charged the amount indicated for that service, which is based on weight and destination. How can I check on the status of my order? Call us at 540-896-7100, toll-free at (800) 506-5344 or e-mail us. We use Delivery Confirmation or UPS tracking on every shipment, so we can tell you when the item was shipped and the estimated delivery time. Can you ship overnight? Yes. Call your order in before 3:30 PM Central time (weekdays only). We will make sure that your order is sent immediately via UPS Next Day Air. You can also select this option at checkout without calling us. My credit card was declined, but I know it works. What went wrong? To protect ourselves and our customers, we use address verification software to verify credit cards. Make sure that you enter the correct billing address where your credit card bill is sent (usually your home). Also, make sure that you enter only a 5-digit ZIP code for your billing address, and that the card number and expiration date are entered correctly. Do you accept American Express or Discover cards? We only accept MasterCard and Visa for online purchases.

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