ValCom

Description

Valcom and HP exceeded Advocate Health Care's expectations. "This was an excellent experience with all parties looking out for each other."A national supply company adopted voice over IP in their headquarters as well as 432 branch offices across the country. Implementing the technology provided staggering cost justification, however, there were many third party providers involved in the process, trying to source product, deliver and install, all in scheduled phases. If a schedule point was missed, it affected the entire workflow for that job. The customer needed a partner that could manage the deployment of the equipment, monitor the execution of the steps in a workflow against a service level objective and hold all parties accountable to the success of the project. Using ValCom’s web based suite of service management applications (WebSPOC), project management team and service providers, this project came in substantially under budget and was completed early, allowing the company to take tax incentives earlier than planned.ValCom brought additional economies of scale and best practice procurement processes to a specialty retailer who was purchasing systems on a consistent basis. By leveraging ValCom’s warehousing facilities and reviewing procurement models, the customer was able to enjoy the benefits of volume purchasing on a quarterly basis and have the equipment shipped to their virtual warehouse at ValCom. They were then able to electronically manage their inventory and release product on an as-needed basis to individual locations as their schedule required. This not only saved the customer in excess of 25% on the purchase of the equipment, but it also eliminated shipping delays due to constrained product. In addition, they also benefited from serial number based audit trails of their equipment movement, something they did not previously have with their own in-house system.

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