Verde Communications

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Derek has been creating success based on customer experience and expectations for over 25 years. With 18 years of professional management development in the client management and market management disciplines within IBM, Derek refined his capability to drive strategic initiatives across global enterprise realm. Derek followed this with 7 years as leader of one of the most successful customer experience solutions organization, taking them through technological and massive process re-engineering initiatives.

Michael leads Verde’s Business Development outreach efforts. With over a decade of experience in market research, financial analysis and sales leadership, he has designed and led customer satisfaction, sales and training programs for a number of companies, including the US Postal Service. A graduate of the University of Richmond, Michael has studied extensively abroad, attending both Oxford University and the University of Copenhagen.

With more than 18 years of market research experience, Greg oversees all research for baseline customer measurement and tracking programs. He ensures the integrity of research methods and that resources are applied appropriately to achieve client objectives. He also assesses and develops new research techniques. He has extensive field experience in both qualitative and quantitative methods.

Every industry poses particular challenges to success. And every company faces unique issues when trying to compete. These challenges are greatest when your markets are experiencing rapid change and your customers’ expectations are evolving.

Graham has more than 20 years of experience in customer loyalty work, both as a general manager in the Telecommunications and Retail space and as a C-Suite advisor to Fortune 500 companies.

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