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Counterfeiting The fight against unauthorized sales and counterfeiting is a long-term commitment to quality and service by Ploom. Ploom is dedicated to ensuring Ploom customers receive the modern technologies, beautiful design and world-class support that encompass the brand. Ploom advises consumers to be cautious when purchasing devices from unauthorized resellers as the quality, reliability and safety of these products is uncertain and in some cases, may expose the user to serious dangers not encountered with genuine Ploom products. Ploom has a devoted team who actively pursues and investigates unauthorized resellers and counterfeiters in an effort to protect customers and business partners. By finding counterfeiters and taking legal action against them, we’re doing our part since many people do not understand the global ramifications of counterfeiting, or the cycle of abuse they are supporting when purchasing counterfeit goods.

In many instances, we have agreed to sell certain products offered for sale on the Site subject to what is referred to as a "minimum advertised price," or "MAP" policy. MAP is the lowest price distributors and other resellers are allowed to publicly display a product for sale. This practice is used by some manufactures to protect the integrity of their product(s) and brand. Generally, authorized retailers of a MAP protected product agree to adhere to these guidelines, failing which they risk losing the right to sell the product subject to that MAP policy. In addition, buyers may not be able to take advantage of post-sale services (i.e., warranty repair) when purchasing from a retailer that does not comply with a manufacturer’s MAP policy.

We provide shipping options through USPS and FedEx for all international customers. Feel confident that we will make sure your order arrives safely at your international location. International transit time is estimated and may incur delays due to the destination’s customs processing.

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