Wayne's Body Shop

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Where do I get a claim number? -Are you open on Saturday? -Will the parts be ordered before I drop off my car for repair? -If my vehicle's frame is damaged is the car a total loss? -Can you match my car paint color? -Can I get other service work done on my car while it in the body shop? -How long will the repairs take? -Can I get a ride home when I drop off my car? -How can I get a rental car? -How will I know when my car is done? -Is there a warranty on the repairs to my vehicle? -Do I have to pay a deductible? -Who do I pay a deductible to? -What forms of payment do you accept? -What are Betterment Charges? -Can I wash My car? WHERE DO I GET A CLAIM NUMBER? Claim numbers are issued by your insurance company at the time you report your accident. Just jot it down and bring it in with you when you come in to begin the repair process, Wayne's Body Shop will do the rest. ARE YOU OPEN SATURDAY? Yes, we are open 8-5 every Saturday. WILL THE PARTS BE ORDERED BEFORE I DROP OFF MY VEHICLE FOR REPAIR? Absolutely. We generally order your vehicle's parts at the time that we write the estimate and schedule your vehicle for drop-off a couple of days later unless your vehicle is found unsafe to drive, then we would help you arrange for a rental vehicle as soon as possible. This enables us to provide quicker turnaround time. IF MY VEHICLE'S FRAME IS DAMAGED IS IT A TOTAL LOSS? No. A car is a total loss only when the price of repairs exceeds the insurance company's determined value of your vehicle. Nowadays, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art computer measuring system , can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced. CAN YOU MATCH THE PAINT COLOR? Today's modern factory finishes incorporate multiple layers of highly specialized paints. Wayne's Body Shop has made a major investment in the finest paint system available and constantly upgrades its technology and equipment to ensure that each vehicle's paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process. CAN I GET OTHER SERVICE WORK DONE ON MY VEHICLE WHILE IT IS IN THE BODY SHOP? Yes. Just let your advisor know what other work you would like done so that he or she can make the necessary arrangements. HOW LONG WILL THE REPAIRS TO MY VEHICLE TAKE? Your advisor can give you an estimate of the time it will take to complete the repairs to your vehicle. Be sure to check with your advisor for the specifics on your vehicle. CAN I GET A RIDE HOME WHEN I DROP OFF MY CAR? Yes, we would be happy to provide this service to you. We want each customer's visit to be a positive experience and will work diligently towards that goal. We provide a pickup and delivery service. HOW CAN I GET A RENTAL CAR? If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant.

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