Who's Calling, Inc.

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If your staff is mishandling calls, you could be losing a lot of business. Over 78 percent of customers have bailed on an intended purchase because of poor customer service. Don't be part of this statistic. Improve your customer service to retain as much business as possible. Find out exactly where your team needs to improve by having a team of call evaluation experts listen to your calls. They can then flag recordings that indicate a caller could use a little more TLC. This saves you time from having to review the calls yourself and will ultimately keep your customers happy.

“Our call measurement tools are meant to make our customers’ lives easier by making their call tracking program as low-maintenance and accessible as possible,” said Who’s Calling Director Jody Huff. “People might not always be sitting in front of their PC, but chances are their phone is going to be within arm’s reach most of the time.

Want to track your marketing ROI? Increase your revenue? Improve your customer service? We understand that every business has different priorities when it comes to call tracking. That’s why we allow you to mix and match any of the services in our suite of call tracking products to meet your needs.

AimData ADVANTAGE provides multi-channel, one-to-one customer communications for automotive dealerships. Using varied and customized methods, you can increase your bottom-line profits and build loyalty among your customers. Our solution adds a 17-20 percent lift in email addresses, while providing you with 48 percent more household information, ultimately reducing your advertising expenses by up to 50 percent.

First things first: Are you giving all your customers candy? You should be. Just kidding. But seriously, that would pump up your customer service. On a more serious note, rather than just masking poor customer service with sugar, you should try to get to the root of the problem. Here's how. If your employees are mishandling calls, you could benefit from using a call monitoring product . Let certified call handling professionals evaluate your phone call recordings so they can identify mishandled calls.

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