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Description
Wimberley offers a generous five year manufacturer warranty against defect on all products that are sold through authorized resellers only. The sale of Wimberley products through unauthorized outlets renders our product warranty coverage null and void. Products purchased through unauthorized sources are not covered by our manufacturer's warranty, therefore the consumer is fully responsible for any and all charges associated with repairing items obtained through unauthorized sources.
We take pride in the quality of our products, and we strive to make sure our customers are happy with every aspect of their experience with our company and their Wimberley equipment. All of our products are backed by a 5-year warranty and a 60-day unconditional money-back guarantee. We even offer a free "test-drive" program so that you can try our equipment before you buy to ensure that you are completely satisfied with your purchase.
The employees of Wimberley, many of whom are photographers themselves, put a great deal of effort and personal pride into providing our customers with the service they deserve.
We normally have a 3 business day turn-around for repairs, however your item repair time may vary depending on the seriousness of the issue and our Production Department schedule on any given day. If you are in the field and need emergency assistance, or have an upcoming trip or assignment and cannot be without your gear, please let us know. We are committed to working with you to get fully-functioning Wimberley equipment to you in a time frame that fits your schedule.
To assist us in providing you with the service you deserve, please send email inquiries to the proper email address below. For returns, please contact us for a return authorization number. Returns can be sent "Attention Returns" to the address below after receiving your RA number.