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Listed below are tips to protect yourself and your family from various forms of Internet fraud. For information on the most common complaints and scams, see the annual reports of the Internet Crime Complaint Center, or IC3, a partnership of the FBI and the National White Collar Crime Center. Also see its information on Internet Crime Schemes and its Internet Crime Prevention Tips . Avoiding Internet Auction Fraud -Find out what actions the web site/company takes if a problem occurs and consider insuring the transaction and shipment. -Learn as much as possible about the seller, especially if the only information you have is an e-mail address. If it is a business, check the Better Business Bureau where the seller/business is located. -Examine the feedback on the seller. -Determine what method of payment the seller is asking from the buyer and where he/she is asking to send payment. -If a problem occurs with the auction transaction, it could be much more difficult if the seller is located outside the US because of the difference in laws. -Ask the seller about when delivery can be expected and if there is a problem with the merchandise is it covered by a warranty or can you exchange it. -Find out if shipping and delivery are included in the auction price or are additional costs so there are no unexpected costs. -There should be no reason to give out your social security number or drivers license number to the seller. Avoiding Non-Delivery of Merchandise -Do your homework on the individual or company to ensure that they are legitimate. -Try to obtain a physical address rather than merely a post office box and a phone number, call the seller to see if the number is correct and working. -Send them e-mail to see if they have an active e-mail address and be wary of sellers who use free e-mail services where a credit card wasn’t required to open the account. -Consider not purchasing from sellers who won't provide you with this type of information. -Check with the Better Business Bureau from the seller’s area. -Check out other web sites regarding this person/company. -Don’t judge a person/company by their web site. -Be cautious when responding to special offers (especially through unsolicited e-mail). -Be cautious when dealing with individuals/companies from outside your own country. -Inquire about returns and warranties. -The safest way to purchase items via the Internet is by credit card because you can often dispute the charges if something is wrong. -Make sure the transaction is secure when you electronically send your credit card numbers. -Consider utilizing an escrow or alternate payment service. Avoiding Credit Card Fraud -Don't trust a site just because it claims to be secure. -Before using the site, check out the security/encryption software it uses. -Make sure you are purchasing merchandise from a reputable source. -Do your homework on the individual or company to ensure that they are legitimate. -Try to obtain a physical address rather than merely a post office box and a phone number, call the seller to see if the number is correct and working. -Send them e-mail to see if they have an active e-mail address and be wary of sellers who use free e-mail services where a credit card wasn’t required to open the account. -Consider not purchasing from sellers who won't provide you with this type of information. -Check with the Better Business Bureau from the seller’s area. -Check out other web sites regarding this person/company. -Don’t judge a person/company by their web site. -Be cautious when responding to special offers (especially through unsolicited e-mail). -Be cautious when dealing with individuals/companies from outside your own country. -The safest way to purchase items via the Internet is by credit card because you can often dispute the charges if something is wrong. -Make sure the transaction is secure when you electronically send your credit card numbers. -You should also keep a list of all your credit cards and account information along with the card issuer’s contact information. If anything looks suspicious or you lose your credit card(s) you should contact the card issuer immediately.

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