Wolp

Description

Over the past 30 years, Wolper Subscription Services has established itself as the leader in personalized, customized subscription management services. With the growing influence of electronic resources (journals, databases and management software) and increasing financial and workload pressures on information professionals, we have expanded our capabilities to become a true full-service solution, with additional levels of premium, custom options designed to help you maximize the utility of the content you subscribe to, whether it’s in print, online, or aggregated database format. (For more explanation, click here .) Wolper serves an extensive list of Fortune 500, Fortune 100 and other top-tier corporate, library and institutional clients. We excel at meeting the information needs of organizations in all kinds of markets – from academia to government, from pharmaceutical to finance. We are known for our superior customer service. Our unrivaled client retention rate speaks for itself. Our comprehensive database offers access to approximately 300,000 serial titles, including mainstream consumer magazines; academic, scientific/technical/medical journals, print and electronic; books, e-books, CD-ROMs, and newspapers; domestic and foreign. If you require a title that’s not already on our list, we research pricing and availability and arrange directly with the publisher to fully integrate the new title into the various menus of options available to you for ordering, renewing, claiming, editing and reporting. We can also help you fill the gaps in your serials collection by locating and ordering back issues on your behalf. It’s part of our company DNA. Wolper is large enough to serve your needs and small enough to care. We use a team approach to deliver the best customer care the industry has to offer. Our customer service staff has a collective 50+ years of experience, and our systems enable internal cross-departmental consultation for the stickiest challenges. We don’t just do basic “fix-it”. In fact, customers say we don’t just meet their needs; often, we exceed their expectations. Dun & Bradstreet’s Open Ratings reports a score of 97 for Wolper regarding customers’ satisfaction in dealing with our staff, their attitude, courtesy and professionalism. Our own online customer survey, conducted in September 2007, found that nearly all (96.8%) “definitely” or “probably would” recommend Wolper to others. At Wolper, we are keenly focused on achieving results and on earning and keeping your business.

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