Working Solutions

Description

Working Solutions’ executive team is comprised of individuals who have extensive experience in both contact center and non-contact center sectors, with each member bringing an average of seven to ten years of experience in their respective fields. This depth of vertical knowledge has been instrumental in the company’s ability to tailor specific projects for clients across industries.

The executive team at Working Solutions pioneered the home agent concept. No other company in the industry has more experience operating virtual contact centers and managing home agents . For this reason, companies continually choose Working Solutions as their home agent outsourcer. Our reputation for consistent, high-quality service gives our clients peace of mind.

Agent Network Working Solutions’ agent network is the largest in the US, and it’s also the most selective. We’ve processed more than one million applications, and we take only the best, most talented individuals for the job. Our clients have top-performing agents working for them, who have experience in the client’s industry. The “best of the best” agents means greater success for your business.

Tim is a driven entrepreneur with over 25 years experience in positions related to the contact center industry including sales, customer service, technical support, and warranty management. Tim held various leadership roles at West Corporation, GE TechTeam and Connect Services.

Working Solutions, founded in 1996, was the first company to utilize an entire workforce of home-based customer sales and service agents. Founded by President and Chief Operating Officer Kim Houlne, Working Solutions’ first project was to handle inbound and outbound calls for a city government. To recruit agents for the job, Houlne launched a web site at a time when the Internet did not have Google, YouTube, or Facebook, becoming one of the first virtual workforce companies in history.

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