World Trading 23

Description

If you receive a defective item simply call the manufacturer for help. If you are unable to locate the manufacturer contact information you may call 818-675-9001, and we will provide the manufacturer contact information. Please note that you must return all packaging, manuals, and items included in the original product box to the manufacturer, along with your packing slip and a detailed explanation of the defect within 30 days of receipt . Gift purchase returns and warrantee claims for purchases made during November and December must be received by January 20th.

If your product ID/SKU starts with any of the above abbreviations you will need to call the manufacturer listed to the right of the SKU Abbreviation on the left for return/warrantee information. For example, if your item is SD-MP5XYZ you would need to call Team SD listed above. We cannot accept returns from those manufacturers.

Electric and Nitro Planes / Helicopters can not be returned to WorldTrading23.com. All returns for Nitro and Electric Planes / Helicopters are directed to the manufacturer unless we are the direct importer. You can call or email us to get the manufacturer contact info (please include your order number).

We apologize in advance on behalf of the manufacturer for any defective items you may receive. Please understand that defects do occur occasionally, and manufacturers insist on handling defects directly to insure quality improvements. We know how frustrating this can be, and we want to help you quickly receive a working product. Please Note: Any item that was opened and played with and was in working condition out of the box is NOT considered a defect. Therefore we will not accept the return.

Many of our items are covered by a manufacturer warrantee; therefore you will need to return them to the manufacturer only. The following is a list of SKU (Item Number) prefixes that we DO NOT warrantee. Please check on your packing slip or in your order confirmation email to confirm which company to call. All other products are under warrantee by WorldTrading23.com.

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