Xfer Intl

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Description

The focus of our service practice is customer satisfication and creating a hassle free experience for our clients. Accessing our services is easily done via phone, e-mail or internet access. Our technicians are available for real-time, live remote support during normal business hours and on-call during non-business hours and weekends. Dial our toll free support number at 800-873-9337. All of our clients have access to their own support portal. This portal provides up to the minute information on the progress of each request, and includes a knowledge base for additional information and research. Requests can be submitted with this on-line portal and tracked to completion. Over 90% of the day-to-day requests that we receive can be resolved remotely. If on-site support is required, our technicians come equipped to complete the work in a single trip. For those rare situations that require emergency response, we provide loaner and disaster recovery equipment to restore service quickly with minimal disruption to your organization. XFER Services are available to all of our clients all of the time. Our contract support clients receive additional benefits of reduced rates, 24 X 7 support, priority response and other important benefits. XFER offers several standard support packages along with customizable options that will exactly fit your business and your budget. To receive more information about our Contract Options, click here .

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