aero24

Description

What was once considered too important a function to be handled by an outside agency has been proven to be performed better, faster, and cheaper by a specialist 24 Hour Emergency Call Centre organisation. Many businesses which continue to run their own in-house 24 Hour Emergency Call Centre now find that they are at a distinct disadvantage compared to their competitors. Improvements in call centre technology, the prevalence of 'customer centric' training, and the focus on excellence in customer relations have meant that Aero24 is able to guarantee a vastly superior service to the majority of in-house operations. Aero24 offers a great value proposition plus excellent service levels that are unsurpassed in the industry sector. Businesses which outsource their 24 Hour Emergency Call Centre to Aero24 cite many different reasons for doing so. The most common reasons given include: - Improved service levels; - Reduced costs; and - To allow for a renewed focus on core activities. In many cases, the underlying rationale for outsourcing to a 24 Hour Emergency Call Centre can be traced back to the simple fact that it is very difficult for an in-house operation to compete effectively with an outsourced service. The in-house operation therefore becomes a relatively expensive and inefficient operation. The typical in-house 24 Hour Emergency Call Centre is often over utilised, under resourced, and operates as a cost centre. Aero24 invests heavily in infrastructure and implements comprehensive and sophisticated processes to manage calls. Staff training is also of a very high standard and includes not just technical topics but training on how to ensure happy and satisfied customers. From royalty, to bands on tour, to ships crews and marine traffic, to the most demanding corporate traveller, all staff are trained in every aspect of travel. Professional travel agents are expected to act as 'customer managers' and take responsibility for ensuring that any interaction with a customer is a positive experience. All agents are office based to ensure that a consistently high level of service is maintained 24 hours a day, 365 days a year. Aero24 understands these issues and can provide innovative approaches to dealing with customer interactions, to ensure that not only is the cost of managing a 24 Hour Emergency Call Centre minimised, but also the opportunities for adding value to your business are maximised. With offices in London, Cape Town, and Seattle, Aero24 is strategically placed to provide you with a total outsource solution, co-sourcing, or overflow programs to complement your existing facility. To request further information please see our

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