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WHY DO YOU NEED MANAGED SERVICES? We find that our clients save money by proactively maintaining their computer systems instead of paying us to bring their computers back from a critical situation. Proactive maintenance combined with industry best practices minimizes cost, downtime and keeps employees productive. DBSManaged Services also gives your employees direct access to our helpdesk where our technicians solve up to 75% of all technical support issues remotely! Our quick response coupled with a comprehensive maintenance plan will dramatically improve the reliability of your computer systems and reduce your overall investment in computer-related services. A study by the Gartner Group revealed the following*: For a large company, the cost of purchasing a desktop PC may be only $1,200, but, kept for four years, the total cost of ownership (TCO) could be as much as $5,867 per year, according to Gartner, Incorporated However, if the company ’s PCs are locked down and well managed, the cost per PC per year can be 42 per cent lower at $3,413. Similarly, a notebook computer may cost $1,500 to buy but have a TCO of just over $9,900 per year over three years. For a worker who may take a notebook home about twice a week (a “day extender ”), locking down a notebook can lower the TCO by 45 per cent to $5,033. "We do not recommend locking down notebooks for workers who work outside the office most of the time, ” said Federica Troni, principal analyst at Gartner. “Such people need to be able to change settings to work from different locations, but imposing a moderate degree of management can lower TCO by 24 per cent to $7,643. ” “The emergence of alternative client architectures provides the opportunity to reduce client computing TCO, but requires new measurement methodologies to evaluate them, ” said Michael Silver, research vice president at Gartner: “Organisations should select the right technology for their users based on need and should consider TCO as one criterion. Complexity is an issue that organisations need to keep in mind as they select their computing models and devices. Too many architectures could increase TCO, especially in smaller organisations. ” For PCs, Gartner applied its updated methodology to a hypothetical organization with central IT and 2,500 desktops. It assumed that the original cost of a PC was $1,200 and that PCs were kept for four years. The company had 250 applications. These and other parameters were applied to four scenarios with different levels of management. At one end of the scale, a company ’s control might be wide open and users could install applications and change settings – with few or no management tools being used. At the other end, the environment could be locked and well managed with tools, processes and policies which prevented users from installing software or changing critical settings Gartner found that the more a company could control its PC environment, the less indirect costs it would incur. Mr Silver said that the Gartner TCO model was prescriptive and should be used “more to understand the changes between two technologies than to estimate actual TCO.

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