inQ, Inc.

Description

? The collection and use of information shall be limited to the purpose of providing the service for which the Client has engaged the TouchCommerce. Data Retention: TouchCommerce will retain data we process on behalf of our Client for as long as needed provide services to our Client. TouchCommerce will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Customer satisfaction has always been a hallmark of all TouchCommerce programs, which is why we created our TouchCare™ solution. We know that you don’t see your customers as just a sale; you see a lifetime relationship through providing outstanding service and value in every customer interaction.

Why Use Our Account Management? TouchCommerce’s Account Management approaches this stage of your customer’s online experience as an opportunity to provide them with options, assistance, and increased satisfaction. Our decision-tree technology allows for a highly configurable and flexible identification of the customer’s issues and helps solve those issues before your customer decides to call an agent or abandons their engagement, which reduces agent costs.

Founded in 1999, TouchCommerce delivers results for its customers with exceptional online engagement solutions that enhance customer experience, increase revenue and reduce support costs, while using real time customer data analytics. More information about our products, solutions and technologies can be found at www.touchcommerce.com.

The goal of the TouchCare Customer Support solution is to map out the elements of not only the consumer’s account management journey but the ever-important emotional journey. Ensure you’ve met your customer’s needs as they join your customer base, and set them up for a low-cost, high-value long-term relationship.

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