pdaOrder

Description

PalmGear.com and pdaOrder Partner to Offer Build to Order Handhelds Hassle-Free Handhelds are Ready to Open and Go with Pre-Installed Software Kirkland, WA April 18, 2001 (for immediate release) —PalmGear.com and pdaOrder announced a new partnership to offer pdaOrder's one-of-a-kind handheld Build to Order service on the PalmGear.com site. This new offering is designed to ensure ease of usability, and to provide an assurance of quality and freedom from worry for customers purchasing a PDA and software. pdaOrder's patent-pending Build to Order process provides a hassle-free way to order a handheld and software and receive a complete unit that is ready-to-use as soon as the box is opened. Customers simply pick a handheld and select exactly the software they want. The Build to Order service checks for software dependencies and conflicts, pre-installs the software, and completes the registration process. Whereas today, the customer has to search for and select software appropriate to them, install and then register that software-a process that can take several hours over the course of a number of days-users of the Build to Order service just open the box and go. "PalmGear.com has a long tradition as the premier online source for Palm OS software," said Kenny West, President of Palm Gear.com. "As the penetration of handhelds has increased, so has the number of novice users who need software. pdaOrder allows us to provide those customers with a turnkey solution for their particular needs, which saves them time and us support expense." Build to Order is designed to meet the needs of first-time handheld buyers and savvy handheld experts. It simplifies the process of purchasing and customizing a PDA. The Build to Order service provides customers with the freedom and flexibility to create an individualized handheld computer that fits their specific needs, whether they are a power user, a medical professional, an accountant, or a student. "We are very excited to be working with PalmGear.com to offer this revolutionary service," said Nate Glissmeyer, CEO of pdaOrder. "With this agreement, any customer of Palm Gear HQ can select exceptional software and handhelds and receive a complete solution that meets their needs right out of the box. People are increasingly turning to handhelds as an essential computing tool. We believe we make it easy for them to customize exactly the tool they need." The software titles available with the Build to Order service were hand-selected. Only the best-of-breed applications that have been proven in the market were chosen. "A large percentage of our support load is related to the registration and installation of our software. No matter how well we engineer the process, some work is still required of the end user. pdaOrder offers the best end-to-end service to solve this problem. We anticipate that their technology and their partners will dramatically increase our sales and reduce our support workload," said Dave Haupert, President of DDH Software, a leading provider of software for the Palm OS.

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