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  • Convergent Solutions
    Convergent Solutions
    615.423.4422
    7304 E Franklin Cir, 55346-3817  Eden Prairie

    Case Study: A Customer Service group ignored recommendations for a detailed communication plan, performance plan, and critical thinking test for a new troubleshooting queue. As a result, the entire project ’s funding was lost, because the pilot group performed no better than the original group, eve…