Convergent Solutions

Description

Case Study: A Customer Service group ignored recommendations for a detailed communication plan, performance plan, and critical thinking test for a new troubleshooting queue. As a result, the entire project ’s funding was lost, because the pilot group performed no better than the original group, even after two full days of training! The moral of the story: Training is not a cure-all. Use a convergent model to research the real problems … and provide real solutions (which may or may not include training)! Learners Leaders Learning Target Summary We creatively and strategically... Bring together learners and leaders to increase leverage. "Smart business solutions pay for themselves …" Robb Bingham President, Convergent Solutions

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