American Utility Management, Inc

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Founded in 1994, and run and staffed by multifamily professionals, AUM’s knowledge and experience combine to offer the industry’s most comprehensive suite of utility management services. Take advantage of AUM’s in-house energy experts, in-house legal counsel and real-time reporting. Residents and property staff will appreciate our live telephone coverage. AUM is SAS 70 Type II certified and MITS compliant, and uses a single Oracle platform for all applications and data At AUM, your residents' bills go out on-time every month, regardless of the type of billing: RUBS, submetered, AUM collections or on-site collections. AUM can bill residents for virtually anything, all on a single, professional statement; provide electronic charge files or integrate directly with your management software; provide free on-site training for your property management team; and provide toll-free customer service for residents and property staff. - With AUM, your property's bills go out on time, every month. If you require approvals before billing; if there are regulations regarding bill payment deadlines; if you have meters that require manual reading: we will consider all of these factors and build them into your properties' billing timeline. - Billing reports, arrears reports, remittance data, resident ledgers, all are available online and updated in real time at the AUM website. Properties can report move-ins, move-outs, transfers and on-site payments, and obtain residents' final balances instantly. Residents can manage their accounts and make payments as well as sign up for electronic billing alerts. - AUM provides seamless integration with all management software systems, facilitating a completely hands-off data exchange process that increases billing accuracy and expense recovery. - AUM understands that the most critical player in the resident billing process is the property itself, and that the key to a successful program is a successful launch. To that end we provide on-site training for every property as part of our implementation process. We also provide refresher trainings online and over the phone at no charge. - Corporate and property management staff have toll-free access to account representatives, while residents are given their own toll-free number for customer service. And AUM answers phones live during normal business hours, meaning no phone trees or endless automated loops. Take advantage of the industry's only integrated energy consultancy service to help you find real bottom line savings. AUM's team of multifamily energy specialists have helped some of the largest apartment owners save millions of dollars through rate corrections, energy supply contracts and facilities analysis. Combined with AUM's utility billing and accounts payable services, our Energy Solutions offerings will dramatically improve your NOI. - AUM works with properties' historical utility cost and consumption data to identify potential rate/tariff adjustments or changes, which will result in savings to the property owner. If your property is already using AUM's Bill Payment service, we may already have all the information we need to complete this project.

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