Customercareconsultants.Com

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Description

CustomerCareConsultants.com is a division of JJA Consultants, Inc., an international consulting, training, and research company. CustomerCareConsultants.com is a world leader in the development and implementation of customer and market-driven approaches to performance improvement. CustomerCareConsultants.com's experience in the area of customer focus spans public- and private-sector organizations; manufacturing and service industries; Federal, state, and local government agencies; and non-profit organizations. The consultants are world experts and leaders in the field of customer service and customer satisfaction management. CustomerCareConsultants.com's work in the customer care area has included the following: Developed and implemented over 75 customer satisfaction management tools and techniques in over 49 countries. Pioneered the concept of the three levels of customer and implemented customer-driven tools and techniques at all levels in over 40 organizations. CustomerCareConsultants.com focuses on the following areas shown in Figure 1:

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