ITM Marketing

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Marketing Associates undergo a two-part hiring process to ensure that they have the right skill-sets for your customer service needs. Upon hire, associates are trained on the “soft-skills” to make your customers feel welcomed and understood. They are also thoroughly trained in all areas of responsibility for your program, making sure that your customers receive accurate information in a timely manner through our hierarchical knowledge-base with all necessary information to handle any customer inquiry or request.

ITM Marketing’s political division continues to evolve and keep pace with the changing issues, events and campaigns that shape our political climate. The department is a full-service political marketing agency working with Republican Committees, Political Action Committees and National, State and Local officials and candidates.

Today, ITM Marketing has established a solid reputation as a company dedicated to providing clients with innovation and execution. The company provides outbound, inbound, IVR, voice cast, email and web-chat services to a variety of industries dedicated to expanding the channels in which their customers prefer to communicate, and improving their total call center experience.

With today’s ever evolving forms of communications, it can be tough, if not impossible, to keep up. Your solution is ITM Marketing. Whether it be an inbound or outbound call, an email, or even a web chat, we’ve got you covered. If you’re trying to reach out to your customers or they’re reaching out to you, we have a solution for you.

In support of your fundraising initiatives and events, we provide a professional and friendly inbound service that sensitively combines maximum pledge and payment persuasion with accurate processing, reporting and 24-hour mail and e-fulfillment for phone or website inquiries.

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