PerforMax3

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Introduction Exempla Healthcare consists of three hospitals and almost 7000 employees located in the Denver, Colorado area. The Exempla Healthcare team is focused on patient safety and satisfaction, employee and physician engagement, clinical excellence, and value. In 2006, leadership committed to update and streamline employee education and training across the system. Challenge Exempla Healthcare was challenged to find standardized required training that would meet The Joint Commission requirements for annual required training and new employee orientation, provide a cost-effective solution to deliver the training, and track compliance. The current method for training was PowerPoint presentations delivered by individual instructors. Exempla Healthcare already had a SCORM conformant Learning Management System (LMS) that was used to track certifications for nursing and other areas. Any course delivery system would need to utilize their current infrastructure. Solution Exempla Healthcare selected the entire PerforMax3 Courseware Catalog with the goals of 100% compliance on Annual Required Training, consistency and standardization of content between hospitals, and reduction of student time in training. PerforMax3 conducted a 3-day implementation workshop involving Chief Learning Officers, WBT developers, clinical content experts and information technology professionals. Participants were impressed with the critical elements of the PerforMax3 system: - -AuthorMax (ToolBook and PerforMax3 templates) - Results “Prior to PerforMax3 we were in a state of famine regarding interactive web-based content. Now we have a state of abundance and PerforMax3 has helped us change the way we approach education and training. We’re real happy with this new direction. It has opened up people’s eyes to additional possibilities. “PerforMax3 content runs very well in our LMS and our IT staff is delighted. The content has a consistent look and feel and students are not intimidated by the training. “Students find the courseware easy to take and appreciate the flexibility to flip through topics or test out. Our RNs found very good information in the clinical courses and cited the content as good refresher/reminder information. “The implementation has been absolutely successful in my eyes and in the eyes of Management. PerforMax3 has the best product out there for the right price. Authoring and content customization is easy and our developers are having fun!” Jan Jansen, Chief Learning Officer, Exempla Lutheran Hospital Back to Top Introduction Moncrief Army Community Hospital (MACH) is an organization of 1600 employees. Because of the war in Iraq, hospital staff members are regularly deployed to the Middle East, causing steady turnover and requiring new staff to be trained and oriented. Challenge The US Army has a number of training requirements including BEAR (annual regulatory training), clinical competence, and readiness courses. The challenge for MACH Executive Staff was to assure existing staff members maintain competency, and to orient the large influx of newcomers to the hospital. Solution MACH selected the PerforMax3 hosted solution. The internal IT Department agreed with the hosted solution because of manpower limitations and computer security challenges. MACH purchased a course package designed for the Army and set aside development funding to create eight new courses to meet special hospital and facility requirements. An onsite implementation workshop was conducted for the educational staff and several content experts from areas such as Security, Nursing, and Quality. Students learned to use AuthorMax and quickly converted PerforMax3 lessons to meet site requirements. Several students also easily converted existing PowerPoint presentations into SCORM conformant on-line courses. Administrators spent one day learning the helpful features of the MaxTrax courseware management system. The MACH data base was set up prior to the workshop and participants learned to use the key features of managing students, lessons, courses, classes of employees, and reporting. Results “The training was tremendously helpful in getting us off the ground. The material was excellent and we were able to create new courses quickly. The PerforMax3 staff was highly credible both during the workshop and with follow up that was wonderful. “The implementation was very successful. We did a Performance Improvement Analysis and we’re saving $153,000 a year which we’re applying to patient care and more online training.” Capt. Frankie Bailey, Chief of Education and Training Back to Top Introduction The National Naval Medical Center (NNMC) in Bethesda, Maryland, is a large military hospital that was seeking content solutions for annual required training and command orientation for 4500 military and civilian employees. As one of the largest Naval Medical Centers in the country, NNMC serves as the flagship medical treatment facility, even providing medical services for the Executive Branch of the US Government. Challenge NNMC was looking for consistent, standard training that included Navy policies and procedures. Training content needed to be customized to reflect site-specific information and also be able to seamlessly integrate with their existing LMS, Navy Knowledge Online (NKO). In addition, many Navy personnel were being deployed to Iraq and other worldwide missions, increasing turnover and stressing education and training resources. Solution NNMC purchased the PerforMax

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