Riverside Medical, S.C

Description

Appointments To schedule an appointment, please call our office as far in advance as possible, stop by the reception desk following your office visit, or visit the Appointment Request Form . If there is a specific provider you wish to schedule with, be aware that you may need to do so several weeks in advance, depending on availability. We make every effort to have patients seen by their primary physician each visit. However, it may be necessary to see one of your doctor's associates or physician assistant on same day or emergency appointments. Because some examinations, such as a comprehensive physical or pre-operative evaluation, take longer than others, the reception staff will ask about the nature of your visit when you phone. We recognize that everyone's time is valuable, so we make every effort to maintain the scheduled appointment times, but urgent situations sometimes disrupt the schedule. We ask for your understanding and patience during these delays. We will make every effort to keep your waiting time to a minimum. If you are unable to keep your appointment, please call. Late arrival may necessitate rescheduling your appointment. If a patient fails to keep an appointment for a physical or pre-operative evaluation and does not call within 24 hours to cancel, a $50.00 fee will be applied. A $25.00 charge will be applied to general appointments that are not cancelled. [Back to Top] Emergencies and After-Hours Calls When the office is closed, telephone calls will be relayed to our answering service. You can reach us for urgent problems at 847-577-9300 regardless of the hour. The answering service will ask your name, telephone number, and the reason for your call. This information will be relayed to the doctor on call. For routine questions and refill requests, we ask that you please call the office on the next business day. [Back to Top] Prescription Requests Riverside Medical, S.C. issues non-emergency prescriptions during weekday office hours only. To submit a request, you will need to tell us the name, dose, quantity, and route (oral or by inhaler, for example) of the medication; when you take it; and how many refills you usually receive. If our office will submit the prescription to your pharmacy, you will need to tell us the name and telephone number of your pharmacy. If you prefer, you can pick up your prescription at the office. Use the Prescription Request Form to submit a prescription request at any time. Unless you hear from us, a request received by Riverside Medical, S.C. before noon will be called in or ready to be picked up at 6 p.m. the following business day. We suggest you call your pharmacy before leaving to make sure that your prescription is ready. [Back to Top] Our Financial Policy You will be asked to provide your insurance card(s) at every visit. This is to ensure that the information we have is correct, and that your plan is current and one in which we participate. Out of date cards with incorrect information or the wrong insurance cards can cause unnecessary delays in the payment of your claim.

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