The Service Factor Training Company

Description

Lisa Austin is the founder of The Service Factor Training Company. As a business owner she is responsible for the day to day tasks of launching and running a successful woman owned Company. She has been developing and delivering training classes for over 14 years with a special emphasis on Customer Service and Effective Communication presentations. Prior to opening The Service Factor, Lisa was a senior trainer for a large mutual fund company where she was instrumental at dealing with the challenges and frustrations faced in the fast changing business world. Her responsibilities included developing core values to help align employee goals with the Company's mission and vision. She is a seasoned professional and her enthusiasm and energy make for a highly motivational and interactive workshop. Lisa is certified by The Bob Pike Institute on Creative Training Techniques and is also a certified Telephone Doctor Customer Service Trainer. She is an active member of The Alliance of Professional Women, ASTD, and the local chapter of ICSA. Lisa grew up in New England and now lives in Aurora, Colorado with her husband Chris and their two young daughters, Alissa and Anna.

The Service Factor Training Group helps organizations and individuals increase productivity and enhance performance through training, coaching and consulting. Solutions are customized to meet the specific needs of our customers with specialization in Customer Service, Communication Skills, Leadership, Management, Team Building, Personal Performance, Presentation Skills, and Coaching.

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