Zendesk, Inc.

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Description

We frequently enter agreements with our EU customers to provide them access to our Service, which includes the processing of information relating their customers. In providing our Service, we do not own, control or direct the use of the information stored or processed on our platform at the direction of our customers, and in fact we are largely unaware of what information is being stored on our platform and only access such information as reasonably necessary to provide the Service (including to respond to support requests), as otherwise authorized by our customers or as required by law. We are the ?data processors? and not the ?data controllers? of the information on our platform for purposes of the EU Directive on Data Protection (Directive 95/46/EC) and the Swiss Federal Act on Data Protection. Our EU or Swiss based customers, who control their customer data and send it to Zendesk for processing, are the ?controllers? of that data and are responsible for compliance with the Directive.

Zendesk will retain personal information we process on behalf of our customers or collect directly from our customers for as long as needed to provide Service to our customers, subject to our compliance with this Policy. We may further retain and use this personal information as necessary to comply with our legal obligations, maintain accurate accounting, financial and other operational records, resolve disputes, and enforce our agreements. We have established internal policies for the deletion of data from customer accounts following termination of a customer?s subscription to the Service.

You may use our Trademarks to describe accurately how your products or services relate to our products, as long as you observe these Guidelines and maintain a clear distinction between your products and services and Zendesk, Inc.’s products, and between your trademarks and our Trademarks. You may not mislead anyone to think that your products or services are somehow offered, endorsed or sponsored by Zendesk, Inc. or any of its subsidiaries.

Do not imitate our Trademarks, logos, logotypes, trade dress, or other elements of our product packaging and Web site in any of your advertising, product packaging, promotional and other materials. For example, in describing Zendesk, Inc.’s services in connection with your products or services, do not use the typestyle we use for our logos so as to create an impression of association between Zendesk, Inc. and your company. As another example, do not name your product “Zencloud,” “Zenservice” or a similar name in marketing materials promoting our respective integrated products.

We provide two versions. Use the format that best fits the colors you're working with. The green logo goes on white or light background and the white logo goes on anything else. Please do not manipulate the logo in any way. Thanks!.

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