3Points, LLC

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Description

3Points, LLC is a unique company that was built from the ground up to be your small business IT department. Everything we do is designed with the small business in mind. Our service offerings are flexible and affordable; and our service delivery is unmatched in the marketplace. But these attributes are only possible because of the attention we put into the process of delivering IT services to your small business. When you choose to work with 3Points, you will benefit from our 3 Point Process: Point 1 - Audit Point 2 - Standardization Point 3 - Ongoing Maintenance and Support When you work with 3Points, you will be joining a team of IT professionals steeped in best-practices, customer service standards and a general desire to do good things for people. These features, combined with our flat and flexible organizational model, are the basic elements that enable us to deliver high-quality technical services at the most cost-effective price in the market. Here is a more in-depth look at the process that has made 3Points the leading provider of IT services for small business: Point 1 - The Audit When 3Points, LLC becomes your trusted technology advisor, and begins to provide products and services to your organization, it is the 3 Point process that will guarantee your satisfaction with our services. Before we begin servicing any technology for our new clients, 3Points offers to perform the first and most important step of our 3 Point process. This is known as the Audit. During the Audit, 3Points will document all of your business technology, right down to the serial numbers and support contracts for your equipment and software. This detailed information will enable each of our network engineers to know how to access your systems, what the configurations of each system are, and how all of the systems are connected together. Having this information allows 3Points’ engineers to perform a comprehensive analysis of your IT systems, and with this information we are able to dramatically increase the speed in which assistance can be provided to you and your company. At the conclusion of the Audit, 3Points’ LLC will provide you with a written synopsis of our findings. This document will list any risks you face, and any gaps in technology we discover during the Audit process. Within the report, these risks and gaps will be prioritized so you will know what items are critical to address in the near future, and which things might be nice to have, but are not necessary for the operation of your IT systems. Finally, if you choose to pursue any of the recommendations that are made during the Audit, 3Points will provide you with cost and time estimates for each item; therefore enabling you to budget for any changes you may need to make. These estimates are provided to our clients on a fixed-price basis the majority of the time. Point 2 - Standardization Once the Audit is complete, and any system configuration changes or enhancements are known, 3Points, LLC takes the next logical step and addresses any issues that were discovered.

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